Star provides professional services to help our customers realize
the most value from their investments in our products. VisionStar
maintains a staff of optical and information technology professionals
who deliver a comprehensive set of services from initial project
planning through implement and stablization.
VisionStar consultant will visit a customer’s site
to assess their current operations, manufacturing practices,
unique customization requirements and environmental needs.
VisionStar uses the completed site survey as a tool to ensure
of the appropriate applications, services and hardware to
a new user of our products. The site survey assists Vision
Star in providing
an optimum installation of the VisionStar LMS System.
VisionStar implementation team works closely with the customer
in the implementation process on all projects. Project plans are
developed prior to implementation and both parties agree to the
plan in writing. In developing the implementation plan, a VisionStar
Account Manager reviews each customer’s business requirements,
prepares an installation project list, identifies personnel requirements,
ensures environmental requirements are met, and participates in
the implementation of VisionStar LMS, the Account Manager
will work with the customer in a team effort to develop and manage
implementation plan as well as keep the project on schedule.
The Account Manager will ensure that the collection of production
and development of the database are proceeding according
to the customer’s plan, questions regarding system capabilities
and to use of the system are resolved, and work required
to prepare the facility for the installation of the server and
is on schedule.
training courses are designed to provide new customers with
a working knowledge of VisionStar LMS. Supplemental and advanced
courses can be customized for existing customers to meet
advanced requirements. The initial training course for the System
includes an overview of system features, database management,
routine maintenance, and an assessment of operational procedures
begin with an overview of the system to be installed and proceed
through each of the functions required to develop the requisite
knowledge to use the system in a productive way.
maintains a support staff that includes optical retail, optical
manufacturing, and information systems processing professionals
to provide telephone support to our customers. Support is offered
twenty-four hours-per-day, seven days-per-week. VisionStar support
personnel answer questions concerning use of the LMS software,
provide technical troubleshooting, and install software updates.
Star provides enhancements to all the modules that a customer has
purchased as part of their monthly license and support fee. Vision
Star will continue to include new optical technologies, production
methods, and processing capabilities as part general releases.
Enhancements that are paid for by one customer are embedded in
the core system and made available to all users as mutually agreed.